Download: kipumlee_cv.pdf

University Hospitals | Director of Innovation, 1/2016 – Present

  • Leading human-centered design and innovation at a complex healthcare organization
  • I serve as the key business partner to the Chief Innovation Officer (CINO) to identify, prioritize and implement innovation initiatives at University Hospitals (UH) and beyond. In partnership with the CINO, I set the vision, strategy and plans for Innovation at UH and translate the vision/strategy into specific, concrete operational initiatives and partnership frameworks

Microbac Laboratories | Head of Design, 5/2014 – 12/2015

  • Responsible for amplifying design thinking in a mid-sized, privately-held organization – reporting directly to the CEO
  • Led as co-chair of the Advisory Council to the CEO
  • Helped build design capability within the organization via a portfolio of design projects; Many of these projects do not fit the profile of a traditional design project, e.g. applying design thinking to supply chain management
  • Architect of various corporate-wide initiatives under the overarching, renewed vision of ‘Client Experience’

Marriott International | Senior Interaction Designer, 9/2008 – 5/2014

  • Helped expand guest experience services beyond pre-arrival booking through a host of new digital products, including Marriott’s first suite of mCommerce applications and on-property digital services
  • Led UX team’s first ethnographic research (proposed and received $100K budget) that informed organization-wide Leisure Strategy
  • Co-produced a 10 years-out digital experience strategy framework with a senior executive. It was then shared at the ‘Heart and Soul’ C-suite Executive Board meeting, which included Mr. Marriott
  • Worked with the Insight, Strategy and Innovation (ISI) group to design for virtual-physical guest experiences targeting Millennials

frog design | Interaction Designer, 6 – 8/2008

  • Researched for Project Masiluleke, a global impact project to fight HIV/AIDS in South Africa through mobile technologies and home-testing kits
  • Worked on projects for Humana, GE and various internal initiatives

IDEO | Interaction Designer, 6 – 8/2007

  • Explored ideas to develop concepts for an insulin delivery medical device
  • Worked on two projects for Eli Lilly

Noah Interior Design Consulting Group | Asst. Manager, 5 – 9/2004

  • Managed projects for Kate Spade, Calvin Klein & French Connection
  • Produced proposals and organized timely delivery of all components necessary for construction

Korea International Broadcasting Foundation | Co-host, 1 – 7/2005

  • Co-hosted a live radio program with renowned broadcaster, Robert Holley, and discussed cultural topics on one of Korea’s most listened to stations

Chungdahm Learning | Staff & Media Instructor, 1/2005 – 6/2006

  • Taught advanced language courses to over 1,500 Korean students
  • Created content and lectured on the subject of writing to approximately 16,000 students via the organization’s internet-based eLearning program

Various Clients | Experience Design Consultant, 9/2012 – Present

  • Clients include Swagelok, Cuyahoga Community College, Sociagram

Tokayer, M. & Lee, K. Cultivating Healthcare Innovation through On-the-Job Design Education.” Touchpoint 9, no. 1 (July 2017): 26-31

Lee, K.Purposeful, Focused Creativity for Organizational Change.” Cleveland Jewish News (November 2014).

Lee, K.Discovering the Beautiful in ‘Service as Expression’.” Touchpoint 5, no. 3 (January 2014): 40-45.

Lee, K. Hospitality Service as Science and Art: The Luxury Hotel Idea from a Century Ago.” Touchpoint 4, no. 1 (May 2012): 26-31.

Lee, K. Beyond Blueprints and Basics: A Service Design Conference Report.” Design Issues 27, no. 4 (Fall 2011): 95-100.

Lee, K. Designing for Doctor-Patient Interactions During Leave-taking – A Case Study: Impacting a Physician-led Organisation.” Touchpoint 3, no. 2 (September 2011): 32-37.

Lee, K., Evenson, S., Buchanan, R. “More Than Kimchi and Cash: Designing for Cultural Identity.” In Proc. of CHI (2009): 2663-2666.

Lee, K. “A Drama on Designing Products for Cultural Identity.” Masters in Interaction. Dissertation, Carnegie Mellon University, 2008. Advisor: Richard Buchanan, PhD.

Customer & Systems Experience Summit at Progressive Insurance | Keynote, 10/10/2017

  • An internal summit that brings together two groups responsible for the design of customer & consultant experiences delivered online, app, email and over the phone for Sales and Service needs – the theme for 2017 was “The Power of Partnerships,” bringing 150 people together
  • Title: “Design Thinking for Better Organizational Doing”

Belcher-Weir Family Pediatric Innovation Day | Keynote, 9/22/2016

  • A series of annual innovation events hosted by University Hospitals Rainbow Babies & Children’s Hospital
  • Title: “Perpetual Wonder: Innovation Inspired by Children”

DESMA Chats | Episode 6 Featured Guest, 9/2015

  • A series of on-air hangouts where people interested in design and management the back-end of work in a trans-disciplinary settings
  • Title: “Beauty in Organizations” [link]

Cleveland AIA ‘Speaker on the Square’ Series | Panelist, 7/25/2014

  • 1st event of its kind to engage architects and non-architects in Cleveland on how design could make the city a better place for visitors and inhabitants

Design for America’s (DFA) Speaker Series | Keynote, 10/30/2013

  • DFA CWRU+CIA’s 1st speaker series event titled, “Why Design?”
  • Title: “Cicero on Systems & Social Design”

PATx 2013 at Progressive Insurance | Speaker, 7/25/2014

  • Progressive Insurance Acquisition Team’s annual event
  • One of 2 external guest speakers invited to present at corporate headquarters
  • Title: “The Power of ‘In a Sense’: Topical Thinking for Organizations”

Leap Symposium | Invited Participant, 9/19 – 9/21/2013

  • One of 100 invited participants to discuss at the 1st social design conference

TEDxCLE 2013 | Speaker, 3/21/2013

  • Cleveland’s 4th official TEDx event, focused on the theme of collaboration
  • One of 14 selected speakers
  • Title: “Master Builders for the 21st Century”

Swagelok Global Marcom Summit | Speaker, 9/19/2012

  • Guest speaker for Swagelok’s annual conference on customer experience
  • Title: “Designing for Service & Experience”

Service Design in Tourism Conference | Keynote, 8/23 – 8/24/2012

  • 1st international conference on service design in the travel/tourism industry
  • Funded by the European Union under the CIP Competitiveness and Innovation Framework Programme
  • Title: “Hospitality Service as Science & Art: Service Design from 100 Years Ago”

Managing Experience (MX) 2012 | Speaker, 3/4 – 3/5/2012

  • Hosted by award-winning design firm, Adaptive Path
  • One of 22 invited speakers
  • Title: “Four Meta-strategies for Design and Management”

Service Design Global Conference | Speaker, 10/19 – 10/21/2011

  • One of 28 long-talks chosen among 110 submissions
  • Title: “Strategic Planning Sandwiched by Sketchbooks and Spreadsheets”

6th Jeju Forum – South Korea| Invited Panelist, 5/27 – 5/29/2011

  • Sponsored by the Jeju Special Self-Governing Province and the Republic of Korea’s Ministry of Foreign Affairs and Trade
  • Participated in the management and design workshop where top business innovation leaders from Asia come together every 2 years
  • One of 28 participants (by invitation only)

Convergence: Managing & Designing | Participant, 6/18 – 6/19/2010

  • Participated in a working conference to explore managing as a design activity One of 68 participants (by invitation only)

4th Order Design Conference | Presenter, 3/27 – 3/29/2009

  • Participated in a working conference on service design & social environments One of 20 participants (by invitation only)
  • Title:“System, Worship and Faith as Concepts for Design”

Computer-Human Interaction (CHI) | Presenter, 4/4 – 4/9/2009

  • Presented at the CHI (Computer-Human Interaction) conference in Boston for accepted paper on designing for cultural identity
  • Title:“Designing for Cultural Identity”

Case Western Reserve University, Weatherhead School of Management
Ph.D. / Department of Design & Innovation (8/2010 – Present)

Carnegie Mellon University, School of Design
Master of Interaction Design (8/2006 – 5/2008)

University of Pennsylvania, School of Design
Master of Architecture – did not complete (9/2003 – 5/2004)

University of Pennsylvania, School of Engineering
Bachelor of Biomedical Sciences / Mathematics minor (9/1999 – 5/2003)