Download: kipumlee_cv.pdf

UH Ventures | Managing Director, Innovation & Design, 4/2018 – Present

  • Responsible for UH Ventures innovation portfolio and human-centered design work tied to University Hospitals’ strategic initiatives (e.g., enterprise patient access strategy, new product category offerings, digital front door, consumerism)
  • Co-built team and capabilities with focus on: (1) generating alternative sources of revenue for health system and (2) building a culture of innovation and entrepreneurship for core system and across the Cleveland innovation ecosystem
  • Leading an Innovation Engine focused on creating new products and services with aim toward internal use and commercialization, advisory services, co-development work with industry players and startups, pipeline management and prioritization, and programming efforts to engage staff
  • Built easy-to-use innovation resources for caregivers (e.g., award-winning website, how-to guides to learn about commercialization) and a leadership learning platform (e.g., “innovation by design,” most-engaged LMS course) that offers innovation and design thinking tools for use in healthcare

University Hospitals Health System | Director of Innovation, 1/2016 – 3/2018

  • Served as the key business partner to the Chief Innovation Officer (CINO) to identify, prioritize and implement innovation initiatives at University Hospitals (UH) and beyond. In partnership with the CINO, I set the vision, strategy and plans for Innovation at UH and translate the vision/strategy into specific, concrete operational initiatives and partnership frameworks

Microbac Laboratories | Head of Design, 5/2014 – 12/2015

  • Responsible for amplifying design thinking in a mid-sized, privately-held organization—reporting directly to the CEO; established design capability within the organization via a portfolio of design projects
  • Led as co-chair of the Advisory Council to the CEO
  • Architect of various corporate-wide initiatives under the overarching, renewed vision of ‘Client Experience’

Marriott International | Senior Interaction Designer, 9/2008 – 5/2014

  • Led product development to expand guest services through new digital products, including Marriott’s first suite of mCommerce applications and on-property digital services—this became the 3rd most revenue generating mCommerce platform in the world after Amazon and Apple (Internet Retailer’s Mobile Commerce Top 300 Rankings). Platform generated $329MM in 2011 and $730MM in 2012; Marriott iPhone app ranked #1 travel app and #4 most downloaded free app in iTunes Store at launch
  • Co-produced a 10 years-out digital experience strategy framework with a senior executive. Approved at the ‘Heart and Soul’ C-suite Executive Board meeting, which included Mr. Marriott, and used to drive enterprise digital strategy
  • Led UX team’s first ethnographic research (proposed and received $100K budget) that informed organization-wide Leisure Strategy
  • Worked with the Insight, Strategy and Innovation (ISI) group to design for virtual-physical guest experiences targeting Millennials

frog design | Interaction Designer, 6 – 8/2008

  • Researched for Project Masiluleke, a global impact project to fight HIV/AIDS in South Africa through mobile technologies and home-testing kits
  • Worked on projects for Humana, GE and various internal initiatives

IDEO | Interaction Designer, 6 – 8/2007

  • Explored ideas to develop concepts for an insulin delivery medical device
  • Worked on two projects for Eli Lilly

Noah Interior Design Consulting Group | Asst. Manager, 5 – 9/2004

  • Managed projects for Kate Spade, Calvin Klein & French Connection
  • Produced proposals and organized timely delivery of all components necessary for construction

Korea International Broadcasting Foundation | Co-host, 1 – 7/2005

  • Co-hosted a live radio program with renowned broadcaster, Robert Holley, and discussed cultural topics on one of Korea’s most listened to stations

Chungdahm Learning | Staff & Media Instructor, 1/2005 – 6/2006

  • Taught advanced language courses to over 1,500 Korean students
  • Created content and lectured on the subject of writing to approximately 16,000 students via the organization’s internet-based eLearning program

Various Clients | Experience Design Consultant, 9/2012 – Present

  • Clients include Swagelok, Cuyahoga Community College, Sociagram

Lee, K. “From Margin to Institution: Design as a Marketplace for Action in Organizations.” Design Issues 36, no. 4 (Autumn 2020): 5-19.

Tokayer, M. & Lee, K. Cultivating Healthcare Innovation through On-the-Job Design Education.” Touchpoint 9, no. 1 (July 2017): 26-31

Lee, K.Purposeful, Focused Creativity for Organizational Change.” Cleveland Jewish News (November 2014).

Lee, K.Discovering the Beautiful in ‘Service as Expression’.” Touchpoint 5, no. 3 (January 2014): 40-45.

Lee, K. Hospitality Service as Science and Art: The Luxury Hotel Idea from a Century Ago.” Touchpoint 4, no. 1 (May 2012): 26-31.

Lee, K. Beyond Blueprints and Basics: A Service Design Conference Report.” Design Issues 27, no. 4 (Autumn 2011): 95-100.

Lee, K. Designing for Doctor-Patient Interactions During Leave-taking – A Case Study: Impacting a Physician-led Organisation.” Touchpoint 3, no. 2 (September 2011): 32-37.

Lee, K., Evenson, S., Buchanan, R. “More Than Kimchi and Cash: Designing for Cultural Identity.” In Proc. of CHI (2009): 2663-2666.

Lee, K. “A Drama on Designing Products for Cultural Identity.” Masters in Interaction. Dissertation, Carnegie Mellon University, 2008. Advisor: Richard Buchanan, PhD.

Customer & Systems Experience Summit at Progressive Insurance | Keynote, 10/10/2017

  • An internal summit that brings together two groups responsible for the design of customer & consultant experiences delivered via online, app, email and over the phone for sales and service needs – the theme for 2017 was “The Power of Partnerships,” bringing 150 people together
  • Title: “Design Thinking for Better Organizational Doing”

Belcher-Weir Family Pediatric Innovation Day | Keynote, 9/22/2016

  • A series of annual innovation events hosted by University Hospitals Rainbow Babies & Children’s Hospital
  • Title: “Perpetual Wonder: Innovation Inspired by Children”

DESMA Chats | Episode 6 Featured Guest, 9/2015

  • A series of on-air hangouts where people interested in design and management the back-end of work in a trans-disciplinary settings
  • Title: “Beauty in Organizations” [watch talk on Youtube]

Cleveland AIA ‘Speaker on the Square’ Series | Panelist, 7/25/2014

  • 1st event of its kind to engage architects and non-architects in Cleveland on how design could make the city a better place for visitors and inhabitants

Design for America’s (DFA) Speaker Series | Keynote, 10/30/2013

  • DFA CWRU+CIA’s 1st speaker series event titled, “Why Design?”
  • Title: “Cicero on Systems & Social Design”

PATx 2013 at Progressive Insurance | Speaker, 7/25/2014

  • Progressive Insurance Acquisition Team’s annual event
  • One of 2 external guest speakers invited to present at corporate headquarters
  • Title: “The Power of ‘In a Sense’: Topical Thinking for Organizations”

Leap Symposium | Invited Participant, 9/19 – 9/21/2013

  • One of 100 invited participants to discuss at the 1st social design conference

TEDxCLE 2013 | Speaker, 3/21/2013

  • Cleveland’s 4th official TEDx event, focused on the theme of collaboration
  • One of 14 selected speakers
  • Title: “Master Builders for the 21st Century” [watch talk on Youtube]

Swagelok Global Marcom Summit | Speaker, 9/19/2012

  • Guest speaker for Swagelok’s annual conference on customer experience
  • Title: “Designing for Service & Experience”

Service Design in Tourism Conference | Keynote, 8/23 – 8/24/2012

  • 1st international conference on service design in the travel/tourism industry
  • Funded by the European Union under the CIP Competitiveness and Innovation Framework Programme
  • Title: “Hospitality Service as Science & Art: Service Design from 100 Years Ago”

Managing Experience (MX) 2012 | Speaker, 3/4 – 3/5/2012

  • Hosted by award-winning design firm, Adaptive Path
  • One of 22 invited speakers
  • Title: “Four Meta-strategies for Design and Management” [watch talk on Vimeo]

Service Design Global Conference | Speaker, 10/19 – 10/21/2011

  • One of 28 long-talks chosen among 110 submissions
  • Title: “Strategic Planning Sandwiched by Sketchbooks and Spreadsheets”

6th Jeju Forum – South Korea| Invited Panelist, 5/27 – 5/29/2011

  • Sponsored by the Jeju Special Self-Governing Province and the Republic of Korea’s Ministry of Foreign Affairs and Trade
  • Participated in the management and design workshop where top business innovation leaders from Asia come together every 2 years
  • One of 28 participants (by invitation only)

Convergence: Managing & Designing | Participant, 6/18 – 6/19/2010

  • Participated in a working conference to explore managing as a design activity One of 68 participants (by invitation only)

4th Order Design Conference | Presenter, 3/27 – 3/29/2009

  • Participated in a working conference on service design & social environments One of 20 participants (by invitation only)
  • Title: “System, Worship and Faith as Concepts for Design”

Computer-Human Interaction (CHI) | Presenter, 4/4 – 4/9/2009

  • Presented at the CHI (Computer-Human Interaction) conference in Boston for accepted paper on designing for cultural identity
  • Title: “Designing for Cultural Identity”

Case Western Reserve University, Weatherhead School of Management
PhD in Management (focus on Design & Information Systems) (8/2010 – Present)

Carnegie Mellon University, School of Design
Master of Design (MDes) in Interaction Design (8/2006 – 5/2008)

University of Pennsylvania, School of Design
Master of Architecture – did not complete (9/2003 – 5/2004)

University of Pennsylvania, School of Engineering
Bachelor of Applied Sciences (BAS), major in Biomedical Sciences / Mathematics minor (9/1999 – 5/2003)