Download: kipumlee_cv.pdf

University Hospitals Ventures | Managing Director, 4/2018 – Present

  • Leading design and innovation at a complex healthcare organization
  • Working with the UH Ventures team to (1) configure our system's existing assets so that they function at their maximum potential, (2) combine our resources with strategic partners both big and small, and (3) create new products, services and companies
  • Architecting aspects of UH Ventures to cultivate growth at University Hospitals (UH) and promote social entrepreneurship within our community and beyond

University Hospitals Health System | Director of Innovation, 1/2016 – 3/2018

  • Served as the key business partner to the Chief Innovation Officer (CINO) to identify, prioritize and implement innovation initiatives at University Hospitals (UH) and beyond. In partnership with the CINO, I set the vision, strategy and plans for Innovation at UH and translate the vision/strategy into specific, concrete operational initiatives and partnership frameworks

Microbac Laboratories | Head of Design, 5/2014 – 12/2015

  • Responsible for amplifying design thinking in a mid-sized, privately-held organization – reporting directly to the CEO
  • Led as co-chair of the Advisory Council to the CEO
  • Helped build design capability within the organization via a portfolio of design projects; Many of these projects do not fit the profile of a traditional design project, e.g. applying design thinking to supply chain management
  • Architect of various corporate-wide initiatives under the overarching, renewed vision of ‘Client Experience’

Marriott International | Senior Interaction Designer, 9/2008 – 5/2014

  • Helped expand guest experience services beyond pre-arrival booking through a host of new digital products, including Marriott’s first suite of mCommerce applications and on-property digital services
  • Led UX team’s first ethnographic research (proposed and received $100K budget) that informed organization-wide Leisure Strategy
  • Co-produced a 10 years-out digital experience strategy framework with a senior executive. It was then shared at the ‘Heart and Soul’ C-suite Executive Board meeting, which included Mr. Marriott
  • Worked with the Insight, Strategy and Innovation (ISI) group to design for virtual-physical guest experiences targeting Millennials

frog design | Interaction Designer, 6 – 8/2008

  • Researched for Project Masiluleke, a global impact project to fight HIV/AIDS in South Africa through mobile technologies and home-testing kits
  • Worked on projects for Humana, GE and various internal initiatives

IDEO | Interaction Designer, 6 – 8/2007

  • Explored ideas to develop concepts for an insulin delivery medical device
  • Worked on two projects for Eli Lilly

Noah Interior Design Consulting Group | Asst. Manager, 5 – 9/2004

  • Managed projects for Kate Spade, Calvin Klein & French Connection
  • Produced proposals and organized timely delivery of all components necessary for construction

Korea International Broadcasting Foundation | Co-host, 1 – 7/2005

  • Co-hosted a live radio program with renowned broadcaster, Robert Holley, and discussed cultural topics on one of Korea’s most listened to stations

Chungdahm Learning | Staff & Media Instructor, 1/2005 – 6/2006

  • Taught advanced language courses to over 1,500 Korean students
  • Created content and lectured on the subject of writing to approximately 16,000 students via the organization’s internet-based eLearning program

Various Clients | Experience Design Consultant, 9/2012 – Present

  • Clients include Swagelok, Cuyahoga Community College, Sociagram

Tokayer, M. & Lee, K. Cultivating Healthcare Innovation through On-the-Job Design Education.” Touchpoint 9, no. 1 (July 2017): 26-31

Lee, K. "Purposeful, Focused Creativity for Organizational Change." Cleveland Jewish News (November 2014).

Lee, K.Discovering the Beautiful in ‘Service as Expression’.” Touchpoint 5, no. 3 (January 2014): 40-45.

Lee, K. Hospitality Service as Science and Art: The Luxury Hotel Idea from a Century Ago.” Touchpoint 4, no. 1 (May 2012): 26-31.

Lee, K. Beyond Blueprints and Basics: A Service Design Conference Report.” Design Issues 27, no. 4 (Fall 2011): 95-100.

Lee, K. Designing for Doctor-Patient Interactions During Leave-taking – A Case Study: Impacting a Physician-led Organisation." Touchpoint 3, no. 2 (September 2011): 32-37.

Lee, K., Evenson, S., Buchanan, R. “More Than Kimchi and Cash: Designing for Cultural Identity.” In Proc. of CHI (2009): 2663-2666.

Lee, K. “A Drama on Designing Products for Cultural Identity.” Masters in Interaction. Dissertation, Carnegie Mellon University, 2008. Advisor: Richard Buchanan, PhD.

Customer & Systems Experience Summit at Progressive Insurance | Keynote, 10/10/2017

  • An internal summit that brings together two groups responsible for the design of customer & consultant experiences delivered via online, app, email and over the phone for sales and service needs – the theme for 2017 was "The Power of Partnerships," bringing 150 people together
  • Title: "Design Thinking for Better Organizational Doing"

Belcher-Weir Family Pediatric Innovation Day | Keynote, 9/22/2016

  • A series of annual innovation events hosted by University Hospitals Rainbow Babies & Children's Hospital
  • Title: "Perpetual Wonder: Innovation Inspired by Children"

DESMA Chats | Episode 6 Featured Guest, 9/2015

  • A series of on-air hangouts where people interested in design and management the back-end of work in a trans-disciplinary settings
  • Title: "Beauty in Organizations" [link]

Cleveland AIA ‘Speaker on the Square’ Series | Panelist, 7/25/2014

  • 1st event of its kind to engage architects and non-architects in Cleveland on how design could make the city a better place for visitors and inhabitants

Design for America’s (DFA) Speaker Series | Keynote, 10/30/2013

  • DFA CWRU+CIA’s 1st speaker series event titled, “Why Design?”
  • Title: “Cicero on Systems & Social Design”

PATx 2013 at Progressive Insurance | Speaker, 7/25/2014

  • Progressive Insurance Acquisition Team’s annual event
  • One of 2 external guest speakers invited to present at corporate headquarters
  • Title: “The Power of ‘In a Sense’: Topical Thinking for Organizations”

Leap Symposium | Invited Participant, 9/19 – 9/21/2013

  • One of 100 invited participants to discuss at the 1st social design conference

TEDxCLE 2013 | Speaker, 3/21/2013

  • Cleveland’s 4th official TEDx event, focused on the theme of collaboration
  • One of 14 selected speakers
  • Title: “Master Builders for the 21st Century”

Swagelok Global Marcom Summit | Speaker, 9/19/2012

  • Guest speaker for Swagelok’s annual conference on customer experience
  • Title: “Designing for Service & Experience”

Service Design in Tourism Conference | Keynote, 8/23 – 8/24/2012

  • 1st international conference on service design in the travel/tourism industry
  • Funded by the European Union under the CIP Competitiveness and Innovation Framework Programme
  • Title: “Hospitality Service as Science & Art: Service Design from 100 Years Ago”

Managing Experience (MX) 2012 | Speaker, 3/4 – 3/5/2012

  • Hosted by award-winning design firm, Adaptive Path
  • One of 22 invited speakers
  • Title: “Four Meta-strategies for Design and Management”

Service Design Global Conference | Speaker, 10/19 – 10/21/2011

  • One of 28 long-talks chosen among 110 submissions
  • Title: “Strategic Planning Sandwiched by Sketchbooks and Spreadsheets”

6th Jeju Forum – South Korea| Invited Panelist, 5/27 – 5/29/2011

  • Sponsored by the Jeju Special Self-Governing Province and the Republic of Korea’s Ministry of Foreign Affairs and Trade
  • Participated in the management and design workshop where top business innovation leaders from Asia come together every 2 years
  • One of 28 participants (by invitation only)

Convergence: Managing & Designing | Participant, 6/18 – 6/19/2010

  • Participated in a working conference to explore managing as a design activity One of 68 participants (by invitation only)

4th Order Design Conference | Presenter, 3/27 – 3/29/2009

  • Participated in a working conference on service design & social environments One of 20 participants (by invitation only)
  • Title:“System, Worship and Faith as Concepts for Design”

Computer-Human Interaction (CHI) | Presenter, 4/4 – 4/9/2009

  • Presented at the CHI (Computer-Human Interaction) conference in Boston for accepted paper on designing for cultural identity
  • Title:“Designing for Cultural Identity”

Case Western Reserve University, Weatherhead School of Management
Ph.D. / Department of Design & Innovation (8/2010 – Present)

Carnegie Mellon University, School of Design
Master of Interaction Design (8/2006 – 5/2008)

University of Pennsylvania, School of Design
Master of Architecture – did not complete (9/2003 – 5/2004)

University of Pennsylvania, School of Engineering
Bachelor of Biomedical Sciences / Mathematics minor (9/1999 – 5/2003)