Cleveland Clinic: Patient Experience
A strategic service design project to enhance doctor and patient experience during leave-taking moment of hospital.
This project captures the work of our team for a capstone class at the Weatherhead School of Management – Design in Management: Concepts, Methods of Practice & Products.
This class was a one-year studio course with various sponsors across several teams. Our team collaborated with Cleveland Clinic’s Office of Patient Experience from Fall of 2010 to Spring of 2011. A project report was created and provided as a deliverable to the Office of Patient Experience and complements an oral presentation given at Cleveland Clinic on April 26, 2011 (see downloadable files to the right).
Download article written on this project published in Touchpoint (398 KB), the official journal of the Service Design Network.
This project also was awarded “Runner Up,” service design category in the 2012 Core77 Design Awards. More information about this project can be read here (click on “Questions & Answers” that appears at the window on the left to learn about our process).
Fall 2010 – Spring 2011
Design, Management, & Entrepreneurship
Profs. Dick Buchanan & Fred Collopy
Timothy Anderson (MBA)
Kipum Lee (PhD Candidate)
Emeka Mbanefo (MBA)
Nicole Ujadughele (MBA)
Jalak Vyas (MBA)
DOWNLOAD PROJECT DELIVERABLES
Project report (4.1 mb)
Oral presentation deck (5.2 mb)