Lee, K. “Design as Institutioning: Shaping Temporality and Agency in Organizations and Human Systems.” Design Issues 41, no. 3 (Summer 2025): 7-25.

Lee, K. “Institutions as Objects in Fourth Order Design.” She Ji: The Journal of Design, Economics, and Innovation 10, no. 2 (Summer 2024): 169-191.

Blanchette, J.E., Hart, A.A., Lee, K., and Hatipoglu, B. “How Do Aging Adults with Diabetes Engage with Technology for Behavior Change?” Diabetes 73, Supplement_1 (June 2024).

Griffin, P., Polito, P., Brownlee, L., Ustin, J., Lee, K., and Conner, C. “Human Factors Usability Analysis of the ArthroFree Wireless Surgical Camera.” Journal of Orthopaedic Experience & Innovation (January 2024).

Lee, K. “De Estar en las Márgenes a ser Instituciones: El Diseño como Mercado de Ideas para la Acción en los Organismos,” in Design Issues: Investigación en Diseño—Volumen III, ed. M. Navarro. (Mexico City: Universidad Autonóma Metropolitana, 2003), 73-87. 

Runnels, P., Penman, J., Schreiber, S., Dolber, T., Lee, K., Pronovost, P. “A Conceptual Framework for Building Individual and Team Capabilities to Provide Effective Longitudinal, Relationship-based Clinical Case Management.” Population Health Management 26, no. 6 (December 2023): 408-412.

Lee, K. “Critique of Design Thinking in Organizations: Strongholds and Shortcomings of the Making Paradigm.” She Ji: The Journal of Design, Economics, and Innovation 7, no. 4 (Winter 2021): 497-515.

Runnels, P., Webbe, H., Lee, K., Jernejcic, R., Pronovost, P. “Designing for Value in Specialty Referrals: A New Framework for Eliminating Defects in Health Care.” NEJM Catalyst Innovations in Care Delivery 2, issue 3 (June 2021): 1-21.

Lee, K., Merkle, B., Zenker, M., Colella, P. “Touchless Touchpoints: Redrafting the Service Blueprint for a Post-pandemic World.” Touchpoint 12, no. 2 (April 2021): 46-50.

Lee, K. “From Margin to Institution: Design as a Marketplace for Action in Organizations.” Design Issues 36, no. 4 (Autumn 2020): 5-19.

John, A.R., Raju, S., Cadnum, J.L., Lee, K., McClellan, P., Akkus, O., Miller, S.K., Jennings, W.D., Buehler, J.A., Li, D.F., Redmond, S.N., Braskie, M., Hoyen, C., Donskey, C.J. “Scalable In-hospital Decontamination of N95 Filtering Face-piece Respirator with a Peracetic Acid Room Disinfection System.” Infection Control & Hospital Epidemiology (October 2020), 1-10.

Tokayer, M. & Lee, K. “Cultivating Healthcare Innovation through On-the-Job Design Education.” Touchpoint 9, no. 1 (July 2017): 26-31.

Lee, K. “Discovering the Beautiful in ‘Service as Expression’.” Touchpoint 5, no. 3 (January 2014): 40-45.

Lee, K. “Hospitality Service as Science and Art: The Luxury Hotel Idea from a Century Ago.” Touchpoint 4, no. 1 (May 2012): 26-31.

Lee, K. “Beyond Blueprints and Basics: A Service Design Conference Report.” Design Issues 27, no. 4 (Autumn 2011): 95-100.

Lee, K. “Designing for Doctor-Patient Interactions During Leave-taking – A Case Study: Impacting a Physician-led Organisation.” Touchpoint 3, no. 2 (September 2011): 32-37.

Lee, K., Evenson, S., Buchanan, R. “More Than Kimchi and Cash: Designing for Cultural Identity.” In Proc. of CHI (2009): 2663-2666.

Lee, K. “A Drama on Designing Products for Cultural Identity.” Masters in Interaction. Dissertation, Carnegie Mellon University, 2008. Advisor: Richard Buchanan, PhD.

“University Hospitals Ventures Names Its New President.” Crain’s Cleveland Business (October 2025).

“Kipum Lee, PhD, Named President of University Hospitals Ventures.” University Hospitals News Releases (October 1, 2025).

“University Hospitals Taps Its VC Arm to Help Set Priorities.” Becker’s Health IT (August 2025).

“Healthcare’s Next Big Disruptors.” Becker’s Hospital Review (2024).

“Efficiency, EHRs and AI: What 43 Leaders are Focusing On.” Becker’s Health IT (2024).

“46 Health IT Leaders Predict the Future of Healthcare Delivery.” Becker’s Health IT (2024).

“In a Usability Analysis of the ArthroFree® Wireless Surgical Camera by Lazurite®, More than 90% of Respondents Agree the Absence of Cables Will Have a Positive Impact on Efficiency and Patient Safety.” Business Wire (2024).

“University Hospitals’ Disinfection Research Team Able to Tap into Department of Homeland Security Startup Resources Following Successful Accelerator.” Newswise (August 2023).

“UH and Microsoft Using Tech to Help Men Make Their Health a Priority.” Crain’s Cleveland Business (May 2023).

“How UH is Transforming Men’s Healthcare and Finding 90% Time Savings with Tech-assisted Personalization Using Microsoft Power Platform.” Microsoft.com (April 2023).

“University Hospitals’ Disinfection Technology, Supported by UH Ventures’ Feuer Innovation Accelerator, Chosen for Department of Homeland Security Start-Up Program.” UH CEO Clinical Update (April 2023).

“University Hospitals Performs First Arthroscopic Surgeries in Ohio using New ArthroFree® Wireless Camera System.” Newswise/Medical Device News/Ortho Spine News (2022).

“Food Service Supplier Cres Cor Expands Portfolio with Product for First Responders.” Crain’s Cleveland Business (2022).

“Lazurite, UH Ventures Partner for Wireless Surgical Camera.” Orthopedics This Week (2021).

“Medical Device Company Lazurite Announces Agreement with UH Ventures to Conduct Formative Human Factors Study on its ArthroFree™ Wireless Surgical Camera.” Business Wire (2021).

“STRONGER TOGETHER: University Hospitals and Cleveland Clinic—COVID-19 Observations, Lessons Learned, Partnership and Roadmap for the Future.” White Paper (2021).

Lee, K. “Looking to Space for Innovation Inspiration During Times of Crisis.” Healthcare Innovation – hcinnovationgroup.com (December 14, 2020).

“University Hospitals and HOHM to Offer Sleep Pods for Essential Workers During the COVID 9 Pandemic.” prweb.com (October 12, 2020).

“How University Hospitals Found a Way to Clean Up to 30K Masks Per Day—with NASA’s Help.” Advisory Board – advisory.com (October 8, 2020). 

“University Hospitals, NASA Collaborate to Decontaminate PPE.” Spectrum News (July 17, 2020).

“UH, NASA Glenn Testing New Mask Decontamination Methods.” NPR’s Ideastream (June 30, 2020).

Lee, K. “Purposeful, Focused Creativity for Organizational Change.” Cleveland Jewish News (November 2014).

Experio Seminars | Featured Speaker, 9/2025

• Experio is a monthly seminar in collaboration with Linköping University (also part of doctoral course at Linköping University). Invited national and international researchers to present current research linked to service design, service logic, and user-driven services in the public sector where the main focus is on increased value creation for citizens.
• Title: “Institutions as Objects of Design” [watch my talk here]

Ruffing Montessori School | Invited Keynote, 7/2025

• Guest speaker to commemorate the inaugural Ruffing Design House in Cleveland, OH
• Title: “Poetics for Young People”

Ohio Economic Forum 2025 | Invited Panelist, 4/2025

• Invited by the Dept of Economics, College of Business, University of Akron
• Forum topic: “The AI Revolution and Ohio’s Labor Market”

UPenn Master of Health Care Innovation Speaker Series | Invited Speaker, 4/2025

• Invited by UPenn’s MHCI program via the Perelman School of Medicine and the Wharton School

Level Up: Accelerating the Role of Design in US Health Systems | Invited Keynote, 2/2025

• Invited to keynote the inaugural design in US health systems conference following the “Role of Design in US Health Systems” report by the Institute of Design, Illinois Tech in Chicago, IL

OhioX AI Summit | Invited Fireside Chat Speaker, 11/2024

• Title: “How University Hospitals is Transformation Healthcare with AI”

Union Club of Cleveland (Cleveland Business Leaders Series) | Invited Panelist, 11/2024

• Panel title: “AI in Action: Shaping the Future of Technology”

Cleveland Institute of Art – Panel with CEOs/Leaders | Invited Panelist, 11/2024

• Panel title: “The Art of Disruption: Exploring the Role of Technology in Art + Design and the Creative Economy”

7th Chinese Service Design Congress | Invited Speaker (virtual), 7/13/2022

• Part of the China International Fair for Trade in Services (CIFTIS)
• Title: “Service Design as Pathways to Systems Design”

British-American Business Network Conference (BACC) 2022 | Panelist, 9/2022

• Panel title: “Instilling Innovation in the Organizational Ethos”

Connecting Innovation Policy & Practice Ohio (CIPPO) Summit 2022 | Panelist, 7/13/2022

• Inaugural summit to discuss the future state of innovation in Ohio, sponsored by the U.S. EDA, JobsOhio, and Cleveland State University

Virtual MedTech Happy Hour via Project Medtech | Featured Guest, 5/5/2022

• Theme: “Innovation: Setting Your Company Up for Success in Commercialization, Adoption, and Further Investment”

Central Ohio HFMA Spring Conference | Panelist, 3/24/2022

• Healthcare Financial Management Association’s Central Ohio chapter conference
• Panel theme: “Best Practices in Evaluating Healthcare Innovations”

Customer & Systems Experience Summit at Progressive Insurance | Keynote, 10/10/2017

• An internal summit that brings together two groups responsible for the design of customer & consultant experiences delivered via online, app, email and over the phone for sales and service needs – the theme for 2017 was “The Power of Partnerships,” bringing 150 people together
• Title: “Design Thinking for Better Organizational Doing”

Belcher-Weir Family Pediatric Innovation Day | Keynote, 9/22/2016

• A series of annual innovation events hosted by University Hospitals Rainbow Babies & Children’s Hospital
• Title: “Perpetual Wonder: Innovation Inspired by Children”

DESMA Chats | Episode 6 Featured Guest, 9/2015

• A series of on-air hangouts where people interested in design and management the back-end of work in a trans-disciplinary settings
• Title: “Beauty in Organizations” [watch talk on Youtube]

Cleveland AIA ‘Speaker on the Square’ Series | Panelist, 7/25/2014

• 1st event of its kind to engage architects and non-architects in Cleveland on how design could make the city a better place for visitors and inhabitants

Design for America’s (DFA) Speaker Series | Keynote, 10/30/2013

• DFA CWRU+CIA’s 1st speaker series event titled, “Why Design?”
• Title: “Cicero on Systems & Social Design”

PATx 2013 at Progressive Insurance | Speaker, 7/25/2014

• Progressive Insurance Acquisition Team’s annual event
• One of 2 external guest speakers invited to present at corporate headquarters
• Title: “The Power of ‘In a Sense’: Topical Thinking for Organizations”

Leap Symposium | Invited Participant, 9/19 – 9/21/2013

• One of 100 invited participants to discuss at the 1st social design conference

TEDxCLE 2013 | Speaker, 3/21/2013

• Cleveland’s 4th official TEDx event, focused on the theme of collaboration
• One of 14 selected speakers
• Title: “Master Builders for the 21st Century” [watch talk on Youtube]

Swagelok Global Marcom Summit | Speaker, 9/19/2012

• Guest speaker for Swagelok’s annual conference on customer experience
• Title: “Designing for Service & Experience”

Service Design in Tourism Conference | Keynote, 8/23 – 8/24/2012

• 1st international conference on service design in the travel/tourism industry
• Funded by the European Union under the CIP Competitiveness and Innovation Framework Programme
• Title: “Hospitality Service as Science & Art: Service Design from 100 Years Ago”

Managing Experience (MX) 2012 | Speaker, 3/4 – 3/5/2012

• Hosted by award-winning design firm, Adaptive Path
• One of 22 invited speakers
• Title: “Four Meta-strategies for Design and Management” [watch talk on Vimeo]

Service Design Global Conference | Speaker, 10/19 – 10/21/2011

• One of 28 long-talks chosen among 110 submissions
• Title: “Strategic Planning Sandwiched by Sketchbooks and Spreadsheets”

6th Jeju Forum – South Korea| Invited Panelist, 5/27 – 5/29/2011

• Sponsored by the Jeju Special Self-Governing Province and the Republic of Korea’s Ministry of Foreign Affairs and Trade
• Participated in the management and design workshop where top business innovation leaders from Asia come together every 2 years
• One of 28 participants (by invitation only)

Convergence: Managing & Designing | Participant, 6/18 – 6/19/2010

• Participated in a working conference to explore managing as a design activity One of 68 participants (by invitation only)

4th Order Design Conference | Presenter, 3/27 – 3/29/2009

• Participated in a working conference on service design & social environments One of 20 participants (by invitation only)
• Title: “System, Worship and Faith as Concepts for Design”

Computer-Human Interaction (CHI) | Presenter, 4/4 – 4/9/2009

• Presented at the CHI (Computer-Human Interaction) conference in Boston for accepted paper on designing for cultural identity
• Title: “Designing for Cultural Identity”

Case Western Reserve University, Weatherhead School of Management
PhD in Management, Dept. of Design & Innovation (8/2010 – 8/2022)
Advisor: Richard Buchanan, PhD

Carnegie Mellon University, School of Design
Master of Design (MDes) in Interaction Design (8/2006 – 5/2008)

University of Pennsylvania, School of Design
Master of Architecture – did not complete (9/2003 – 5/2004)

University of Pennsylvania, School of Engineering
Bachelor of Applied Science (BAS) in Biomedical Sciences / Mathematics minor (9/1999 – 5/2003)